Customer Service Representative - State Farm Agent Team Member

Eve Hamper- State Farm Agent; Baltimore (MD); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Eve Hamper State Farm Insurance Agency in Baltimore, MD is seeking an immediate, full-time Property & Casualty (P&C) Licensed Customer Service Representative.

As a CSR, you will handle billing, policy changes, and claims, review coverage with customers, identify gaps, and maintain accurate records while supporting a team of agents in a busy community-focused office.

Qualifications

• Active, valid Property & Casualty (P&C) Insurance License.
• Previous insurance experience or familiarity with State Farm systems is a plus.
• Strong communication and professional phone presence.
• Ability to start immediately and work full-time.

Responsibilities

• Customer Care: Handle incoming calls, emails, and walks-ins regarding billing, policy changes, and claims.
• Account Review: Conduct policy reviews with existing customers to ensure proper coverage.
• Uncover Gaps in Protection: Discovery conversation to identify customer needs during service interactions.
• Office Operations: Maintain accurate customer records and follow up on items per compliance standards.

Skills

Communication skills

Reliability

Phone presence

Customer service

Education

P&C Insurance License

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Are you a licensed P&C professional looking for a to work in the insurance field, where your hard work is rewarded weekly? Eve Hamper State Farm Insurance Agency is seeking an immediate, full-time Property & Casualty (P&C) Licensed Customer Service Representative.

ROLE DESCRIPTION:

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Key Responsibilities

• Customer Care: Handle incoming phone calls, emails, and walks-ins regarding billing, policy changes, and claims.
• Account Review: Conduct policy reviews with existing State Farm customers to ensure they have the proper coverage.
• Uncover Gaps in Protection: Discovery conversation to identify customer needs during routine service interactions.
• Office Operations: Maintain accurate customer records and follow up on pending items in accordance with State Farm compliance standards.

Required Qualification

• License: An active, valid Property & Casualty (P&C) Insurance License is required to begin, or we will train the right candidate.
• Experience: Previous insurance experience or State Farm system (ECRM) experience is a major plus but not required if you learn quickly.
• Communication: Enthusiastic, professional, and clear communication skills with a strong phone presence.
• Reliability: Dedicated work ethic with the ability to work full-time hours and start immediately.

Agent Team Member Position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. You must be able to pass a background check.