Customer Service Representative - State Farm Agent Team Member

Etownins; Elizabethtown (Lancaster County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401K

Salary plus commission/bonus

Paid time off

Job summary

Etownins, a State Farm agent team in Elizabethtown, PA, is seeking a Customer Service Representative to support client inquiries, policy changes, and billing with a customer-first approach.

You will help maintain relationships, process requests, and contribute to growth within the agency while promoting State Farm products and services. This is a full-time on-site role with advancement opportunities and a focus on client satisfaction.

Qualifications

• Interest in marketing insurance and financial products
• Excellent written and verbal communication
• People-oriented and enthusiastic about helping others
• Ability to learn computer functions and manage tasks
• Reliable and timely in completing work

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, friendly service including inquiries about coverage, eligibility, policy changes, transfers, claims, and billing
• Maintain a strong work ethic with a total commitment to success each and every day

Skills

Customer service

Communication skills

Organizational skills

Detail oriented

Problem solving

Multi-tasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Elizabethtown - PA

• Opportunity for advancement

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Benefits

As an Agent Team Member, you will receive

• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Dedicated to customer serviceAble to learn computer functions
• Pride in getting work done accurately and timely
• Ability to multi-task

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $50,000.00 per year