Customer Service Representative - State Farm Agent Team Member

Steven Bartshe - State Farm Agent; Eaton Rapids (MI); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Company parties

Health insurance

Paid time off

Opportunity for advancement

Job summary

Steven Bartshe - State Farm Agent in Eaton Rapids, Michigan, is seeking a State Farm Agent Team Member - Receptionist to provide exceptional customer service. In this role, you will manage the front desk, greet visitors, and assist customers with inquiries and payments, ensuring a welcoming environment.

The ideal candidate has experience in customer service and receptionist roles, with strong communication skills and a comfort with sales conversations. Competitive salary and benefits including health insurance are offered.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong organizational and multitasking abilities.
• Ability to engage in sales conversations.

Responsibilities

• Greet customers warmly and direct them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Provide excellent customer service and follow up on customer needs.

Skills

Communication and interpersonal skills

Organizational abilities

Comfortable with engaging in sales conversations

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a State Farm Agent Team Member - Receptionist, you will play a vital role in providing exceptional customer service to State Farm policyholders. You will be responsible for managing the front desk, greeting visitors, answering phone calls, assisting with payments, and directing inquiries to the appropriate team members.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.