Customer Service Representative - State Farm Agent Team Member

Yama Ebrat - State Farm Agent; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Paid time off

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Yama Ebrat - State Farm Agent is seeking a Customer Service Representative in San Jose to deliver exceptional client experiences, answer policy questions, and support customers with policy changes and claims.

This role emphasizes attention to detail, strong communication, and a service mindset. Bilingual Spanish is preferred, with opportunities for growth and advancement within the agency.

Qualifications

• Strong communication and people skills required.
• Ability to handle multiple tasks with accuracy.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish

Job description

Benefits

• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Opportunity for advancement

As a Customer Service Representative with Yama Ebrat's Insurance Agency you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.