Customer Service Representative - State Farm Agent Team Member

Scott Karsky - State Farm Agent; Dickinson (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Paid time off

Opportunity for advancement

Training & development

Job summary

Scott Karsky - State Farm Agent is seeking a Customer Service Representative in Dickinson, North Dakota. The role emphasizes crafting exceptional client experiences while resolving inquiries and supporting community needs.

The ideal candidate possesses excellent communication skills and is dedicated to customer service. This position offers hourly pay plus commission, along with opportunities for advancement and career-building experience.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service

Communication skills

Problem-solving

Relationship building

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off
• Opportunity for advancement
• Training & development

Role Description:

One of our outstanding team members moved out of state and our loss is your opportunity for a great career. As a Customer Service Representative with Scott Karsky State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

Benefits:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience