Customer Service Representative - State Farm Agent Team Member

Formaninsurance; Delaware (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Retirement plan with matching

Performance-based bonuses

Paid time off

Training and development

Job summary

A local insurance agency in Delaware, OH is seeking a Customer Service Representative. This role requires excellent customer service skills, proactive communication, and a desire to help others. The representative will support customers with inquiries and enhance client experiences within the agency. The position offers competitive compensation and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers and anticipate their needs.
• Excellent communication skills to assist and coordinate with teams.

Responsibilities

• Establish and maintain customer relationships.
• Provide prompt and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service orientation

Effective communication

Proactive problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Delaware, OH

• Retirement- w/ matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Hourly pay plus commission/bonus

Compensation $30,000.00 - $50,000.00 per year

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Jessica Forman - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.