Customer Service Representative - State Farm Agent Team Member

Karenmichaelsinsurance; Delaware; On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Job summary

A leading insurance agency in Maryland is seeking a Customer Service Representative to enhance customer experiences and support agency growth. Ideal candidates will have strong communication skills and a customer-first mindset. The role offers competitive compensation, a supportive team environment, and opportunities for professional development.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in North East, MD

Licensing paid by agency • Hourly plus commission/bonus • 401(k) • Bonus based on performance • Health insurance • Opportunity for advancement • Paid time off

Are you looking for a rewarding career where you can make a real impact? At Michaels Insurance and Financial Services, we don’t just sell policies—we help protect dreams. As a top-rated State Farm agency serving Maryland, Delaware, and Pennsylvania for over 25 years, we take pride in providing an experience like no other—for both our customers and our team.

Why Work With Us?

• Award-Winning Culture – We’ve been voted the favorite insurance office year after year!
• Career Growth & Development – We invest in our team with training, mentorship, and advancement opportunities.
• Industry-Leading Expertise – Work alongside a team with 40+ years of experience and leadership that holds RICP, CLU, and ChFC designations.
• Community-Focused – We are actively involved in Cecil County & North East Chambers of Commerce, NAIFA, and local events.
• A Team That Feels Like Family – We believe in collaboration, support, and celebrating wins together.

Who We're Looking For

If you are:

• Passionate about helping others and making a difference
• A strong communicator with a customer-first mindset
• Driven, goal-oriented, and eager to learn
• Excited about working in a fast-paced, team-oriented environment

… then you might be the perfect fit for our team!

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Karen Michaels - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $80,000.00 per year.

Join a community of good neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.

Note: State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.