Customer Service Representative - State Farm Agent Team Member

Alex Prado - State Farm Agent; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Alex Prado - State Farm Agent in Dallas, Texas, is seeking a dedicated Customer Representative to ensure exceptional customer experiences. This role involves generating positive interactions, processing claims, and assisting customers with policy updates.

The ideal candidate will possess strong communication skills, multitask effectively, and ideally have prior customer service experience. This position offers opportunities for internal growth within the agency.

Qualifications

• Strong communication skills essential for customer interaction.
• Detail-oriented with the ability to multitask efficiently.
• Prior experience in a customer service role preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

ROLE DESCRIPTION

As a Customer Representative with Alex Prado State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.