Customer Service Representative - State Farm Agent Team Member

Alexisducorbier; Hammond (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Job summary

Alexisducorbier is seeking a Customer Service Representative - State Farm Agent Team Member who will be responsible for delivering exceptional customer experiences and supporting an insurance agency's growth. Key responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining accurate customer records.

The ideal candidate will possess strong communication and multitasking skills, with a preference for those with prior customer service experience. Join us for the opportunity for internal growth within the agency.

Qualifications

• Strong communication skills for customer interactions.
• Ability to multitask and manage inquiries efficiently.
• Prior experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasker

Customer service experience

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Alexis Ducorbier - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.