Customer Service Representative - State Farm Agent Team Member

Michael Burks - State Farm Agent; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Michael Burks State Farm is seeking a Customer Service Representative to deliver exceptional experiences, handle policy information, and assist customers with inquiries and updates.

You will coordinate with agency team members, resolve claims, maintain accurate records, and anticipate community needs, with internal growth opportunities for driven, sales-minded candidates. This role offers a flexible schedule, a competitive salary, and rewards for performance.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Reimbursement
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Rep with Michael Burks State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.