Customer Service Representative - State Farm Agent Team Member

Tad Tran - State Farm Agent; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Free snacks

Paid time off

Job summary

Tad Tran State Farm Agency in Chicago is seeking a Customer Service Representative to deliver exceptional client experiences and support growth.

You will respond to inquiries, help with policy changes, process claims, and maintain accurate records, while collaborating with the agency team to meet community needs.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Chinese bilingual preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Detail-oriented

Multitasking

Customer service experience

Chinese bilingual

Job description

Benefits:

• Bonus based on performance


• Company parties


• Competitive salary


• Free food & snacks


• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Tad Tran State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist clients with policy changes and updates.


• Process insurance claims and follow up with clients.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Chinese bilingual preferred.