Customer Service Representative - State Farm Agent Team Member

Cater Minnis - State Farm Agent; Chicago (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Cater Minnis - State Farm Agent in Chicago is seeking a friendly and detail-oriented Customer Service Representative to deliver exceptional experiences to clients seeking insurance solutions. You will greet customers, answer inquiries, and coordinate with the agent team to resolve requests.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks, with bilingual Spanish being a plus.

Qualifications

• Dedicated to delivering excellent customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Bilingual Spanish is preferred but not required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Bilingual Spanish

Interpersonal skills

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1999 and currently lead a team of four. I've been with State Farm since 1987, holding roles in Underwriting, Public Affairs, and Fire Claims before becoming an agent. I graduated from the University of Illinois and am proud to have raised my family while building a career centered on serving others.

Giving back to the community has always been important to me. I serve as a Board Member of the Black Alumni Association and as an Original 40 Board Member of Black Wall Street Woodlawn. I believe strong communities are built through service, leadership, and meaningful relationships.

Our agency offers a flexible work environment, health benefits, a Simple IRA, professional development opportunities, and supportive leadership focused on helping team members grow and succeed.

My philosophy is simple: treat people the way you want to be treated. I’m looking for confident, customer-focused individuals who have a smile in their voice and genuinely enjoy helping others. Bilingual candidates are preferred but not required. If you're looking for a supportive team where great customer service is the priority, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Cater Minnis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.