Account Representative - State Farm Agent Team Member

Cater Minnis - State Farm Agent; Chicago (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Job summary

Cater Minnis - State Farm Agent in Chicago seeks an Account Representative to grow the agency through proactive customer relations and cross-selling insurance products. You will serve as a liaison between customers and departments, delivering friendly service and timely follow-up.

The role emphasizes sales experience, strong communication, and a customer-first mindset, with bilingual Spanish preferred. Flexible schedule and opportunities for advancement are offered in a supportive team

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Ability to relate to customers and identify needs.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Bilingual Spanish

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1999 and currently lead a team of four. I've been with State Farm since 1987, holding roles in Underwriting, Public Affairs, and Fire Claims before becoming an agent. I graduated from the University of Illinois and am proud to have raised my family while building a career centered on serving others.

Giving back to the community has always been important to me. I serve as a Board Member of the Black Alumni Association and as an Original 40 Board Member of Black Wall Street Woodlawn. I believe strong communities are built through service, leadership, and meaningful relationships.

Our agency offers a flexible work environment, health benefits, a Simple IRA, professional development opportunities, and supportive leadership focused on helping team members grow and succeed.

My philosophy is simple: treat people the way you want to be treated. I'm looking for confident, customer-focused individuals who have a smile in their voice and genuinely enjoy helping others. Bilingual candidates are preferred but not required. If you're looking for a supportive team where great customer service is the priority, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Cater Minnis - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Bilingual Spanish preferred.