Customer Service Representative - State Farm Agent Team Member

Kevin Mann - State Farm Agent; Charlottesville (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food & snacks

Paid time off

Profit sharing

Job summary

Kevin Mann Insurance Agency is seeking a customer service representative in Charlottesville, VA to deliver exceptional client experiences and support the agency's growth. You will resolve inquiries, coordinate with team members, and anticipate community needs while aiming for internal growth with sales-minded colleagues.

The role emphasizes customer focus, empathy, and meticulous record-keeping, offering opportunities to develop within a community-focused insurance agency.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance


• Competitive salary


• Free food & snacks


• Paid time off


• Profit sharing

ROLE DESCRIPTION:

As a customer service representative with the Kevin Mann Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist clients with policy changes and updates.


• Process insurance claims and follow up with clients.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.