Customer Service Representative - State Farm Agent Team Member

Juan Rubio - State Farm Agent; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Wellness resources

Paid time off

Job summary

Rubio Insurance & Financial Services Inc. is seeking a Customer Service Representative to deliver outstanding client experiences, answer inquiries, assist with policy information, and help clients with policy changes.

You will coordinate with the agency team, maintain accurate records, and support community members, with growth opportunities for driven, sales-minded bilingual candidates.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Bilingual in Spanish preferred.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Attention to detail

Multitasking

Spanish bilingual

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Wellness resources
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative with Rubio Insurance & Financial Services Inc., you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual (Spanish)