Customer Service Representative - State Farm Agent Team Member

Blakefromsf; Carencro (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

License reimbursement

Competitive salary

Flexible schedule

Training & development

Job summary

A local insurance agency in Carencro is seeking a Customer Service Representative to join their team. This full-time role involves providing exceptional customer experiences, handling inquiries, assisting with policy changes, and processing claims. Candidates should have strong communication and interpersonal skills, attention to detail, and prior customer service experience is preferred. The position offers a salary range of $40,000 to $60,000 per year, alongside benefits like a 401(k), health insurance, and opportunities for advancement.

Qualifications

• Strong communication skills are essential for effective customer interactions.
• Attention to detail is important for maintaining accurate records.
• Previous experience in a customer service role is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Carencro - LA

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• License reimbursement
• Competitive salary
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2018 and we’ve grown into a team of eight who are passionate about serving Carencro and the greater Acadiana area. I’m a lifelong resident of Acadiana and truly wouldn’t choose anywhere else to call home. Before becoming an agent, I went through the State Farm Aspirant program, which prepared me to build and lead a high-performing office from day one. Community involvement is something I care deeply about. I’m actively involved with Upper Lafayette Economic Development, Carencro Ducks Unlimited, Carencro Business Association, The 705, and I volunteer with the Boys and Girls Club and Big Brothers Big Sisters. I truly believe in giving back whenever you can. I’m also proud that our agency has qualified for Chairman’s Circle, Ambassador Club, and SVP Club, and we were ranked number four in new agent rankings in our first year. In 2025, I graduated from Leadership Lafayette and was honored with the 20 Under 40 award. Our goal is to continue working hard to be one of the top offices in Louisiana. We offer paid holidays and PTO, a 401(k), health benefits, licensing reimbursement, and a strong focus on work-life balance. Our culture is fun, energetic, and competitive. We work hard, celebrate wins, and push each other to grow. We’re looking for someone who has a great phone presence, enjoys talking with people, and thrives in a competitive environment. If you’re energetic, driven, and want to be part of a high-performing team that’s making an impact locally, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Blake Johnson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year