Customer Service Representative - State Farm Agent Team Member

Mahindru; California; On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Base + Commission + Bonus

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in California is seeking a Customer Service Representative to provide excellent client service in an office-based role. The position requires strong communication skills and attention to detail, with a focus on assisting customers with insurance policies. Spanish proficiency is preferred due to diverse client demographics. The role offers competitive pay, performance bonuses, and career advancement opportunities in a supportive environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with a customer-focused approach to everyday risk management and insurance solutions.
• Previous customer service experience is preferred.
• Spanish language proficiency is highly preferred.
• Willingness to obtain and maintain insurance licensing.

Responsibilities

• Greet and assist customers in person and over the phone.
• Support customers with policy changes and general inquiries.
• Explain insurance coverage details and provide coaching support.
• Maintain accurate records of customer interactions.
• Collaborate with the team for smooth office operations.

Skills

Strong communication and interpersonal skills

Detail-oriented

Customer-focused approach

Spanish language proficiency

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Join the service team at Indy Mahindru State Farm as an in-office Receptionist & Service Coordinator, where you will play a vital role in delivering exceptional customer experiences that contribute to our agency’s ongoing growth and success. Your strong attention to detail, excellent customer service skills, and genuine desire to help people will make you a key part of our team.

As a hybrid online and in-person insurance agency, we are based in Seaside, CA, serving clients licensed in California, Oregon, and Arizona. This position is office-based, with a preference for Spanish-speaking candidates due to significant foot traffic and incoming calls from current policyholders.

We value customer-focused, empathetic individuals who thrive in a collaborative environment and are motivated by opportunities for career growth, including potential advancement into sales roles.

Company: Indy Mahindru State Farm | Website: www.myagentindy.com | Office line: 831-920-4187 (Call & Text)

Key Responsibilities

• Greet and assist customers in person and over the phone, providing timely and accurate policy information.
• Support customers with policy changes, updates, and general inquiries.
• Explain insurance coverage details and answer questions; coaching and licensing support will be provided.
• Maintain accurate records of customer interactions using our CRM system; in-house training will be provided.
• Collaborate with the team to ensure smooth office operations and outstanding service delivery.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with a customer-focused approach to everyday risk management and insurance solutions.
• Previous customer service experience is preferred.
• Spanish language proficiency is highly preferred due to client demographics.
• Willingness to obtain and maintain insurance licensing; all coaching and licensing fees will be paid and reimbursed by the agency.

Benefits

• Base + Commission + Bonus
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Why Join Us?

• Be part of a growing, dynamic insurance agency committed to exceptional customer service.
• Enjoy a supportive work environment with opportunities for professional development and career advancement.
• Engage directly with our community in Seaside, CA, helping clients protect what matters most.
• Receive comprehensive training and licensing support at no cost to you.

Next Steps

We invite you to schedule an in-person meeting to learn more about our company vision and discuss how this role aligns with your career goals. During this meeting, we will review the position details and potential growth opportunities.

We look forward to connecting with passionate, customer-focused candidates ready to make a difference with Indy Mahindru State Farm.

Compensación $17.00 - $23.00 per hour Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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