Customer Service Representative - State Farm Agent Team Member

Jdsneadagency; California (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service Representative to enhance client experiences and support agency growth. The ideal candidate will excel in customer service, possess strong communication skills, and demonstrate proactive problem-solving abilities. Opportunities for internal growth are available for driven individuals.

Benefits

401(k)

401(k) matching

Bonus based on performance

Profit sharing

Paid time off

Health benefits

Growth potential

Career-building experience

Qualifications

• Experience in customer service.
• Ability to relate effectively to customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a needs-based review process to educate customers.

Skills

Customer Service

Communication

Problem Solving

Tools

Computer Skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cameron Park, CA

• 401(k)
• 401(k) matching
• Bonus based on performance
• Profit sharing

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jd Snead - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Communicate effectively to meet customer needs while promoting business development.
• Commute to our Rancho Cordova location for the first 90 days.

QUALIFICATIONS

• Dedicated to customer service
• Ability to relate effectively to customers, answer questions, and anticipate needs
• Excellent communication skills for assisting customers and coordinating with team members
• Proactive problem-solving skills
• Experience in customer service
• Strong computer skills

BENEFITS

• Growth potential and opportunities for advancement within the office
• Paid time off (vacation and sick days)
• Health benefits
• Valuable career-building experience

Compensation: $50,000 - $75,000 per year