Customer Service Representative - State Farm Agent Team Member

Hank Gerdes; Buda (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hank Gerdes - State Farm Agent is seeking a Customer Service Representative to enhance customer experiences and support the agency's growth. In this role, you'll address inquiries, help with policy changes, and process claims while maintaining detailed records of interactions.

Ideal candidates exhibit strong communication skills and a commitment to service. We offer a dynamic work environment with opportunities for internal advancement based on performance.

Qualifications

• Excellent communication skills with a focus on customer service.
• Detail-oriented individual capable of managing multiple tasks efficiently.
• Previous experience in customer service roles is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Hank Gerdes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.