Customer Service Representative - State Farm Agent Team Member

Ben Hibberts - State Farm Agent; Forest City (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Training & development

Job summary

Ben Hibberts State Farm in Forest City, NC is seeking a personable Customer Service Representative. You will handle inquiries, explain policy options, and contribute to community trust by delivering accurate service with empathy.

This role emphasizes attention to detail, record-keeping, and timely follow-ups on claims and policy changes. Training and development opportunities are available, with a friendly team focused on client satisfaction and growth, including internal advancement for driven

Qualifications

• Strong communication and interpersonal abilities required.
• Attention to detail for accurate record-keeping.
• Experience in customer service preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Ben Hibberts State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.