Customer Service Representative - State Farm Agent Team Member

Trent Ehrlich - State Farm Agent; Boulder (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly Plus Commission

401(k)

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Trent Ehrlich - State Farm Agent in Boulder, Colorado, is seeking a Customer Service Representative to enhance customer experiences and support their insurance agency growth. The ideal candidate will be empathetic and driven, providing exceptional service while handling customer inquiries and policy updates.

In this role, you will also assist in processing claims and maintaining records of interactions. Our agency offers competitive pay, benefits including health insurance, and a flexible working environment.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and the ability to multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Benefits:

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I’m a Western Kentucky University graduate and have been a State Farm agent for 12 years. I’ve built an agency focused on initiative, problem-solving, and creating opportunities for people who are driven to succeed.

For our team, we offer a strong compensation structure with salary plus commission, a 401(k), health benefits, and unlimited PTO. We also provide a high level of flexibility, including the opportunity to transition to a 4-day work week once training is completed.

We believe in recognizing success and celebrating wins, whether that’s through monthly team lunches, outings like Topgolf, or other team events.

Our office culture is flexible, rewarding, and growth-focused. We’re looking for someone who is internally driven, takes initiative, and thrives on solving problems - someone who wants to succeed, contribute, and be part of a team that works hard and celebrates together.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Trent Ehrlich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.