Customer Service Representative - State Farm Agent Team Member

Joycecoleman; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Joyce Coleman, a State Farm Agent in Tampa, Florida, is seeking a Customer Service Representative to provide exceptional customer experiences and support the growth of the agency.

The successful candidate will engage with clients, resolve inquiries, and assist with policy management. Ideal applicants should possess strong communication skills and a detail-oriented mindset. Opportunities for advancement and training are available, along with a competitive salary and benefits.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills and ability to multitask.
• Attention to detail is essential.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Joyce Coleman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.