Customer Service Representative - State Farm Agent Team Member

Karen Smith - State Farm Agent; Billings (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Karen Smith - State Farm Agent in Billings, MT is seeking a Customer Service Representative to deliver exceptional service and support policyholders. You will handle inquiries, assist with policy changes, process claims, and maintain records, contributing to community trust and agency growth.

Ideal candidates are customer-focused, detail-oriented, with good communication and multitasking abilities; previous customer service experience is preferred and growth opportunities are anticipated for

Qualifications

• Clear communication and empathy in customer interactions.
• Ability to manage multiple tasks and stay organized.
• Experience helping customers and resolving issues is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.