Customer Service Representative - State Farm Agent Team Member

Alex Post - State Farm Agent; San Antonio (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Licensing paid

401k

Performance bonus

Competitive pay

Dental

Flexible schedule

Health insurance

Advancement opportunities

PTO

Training & development

Vision

Job summary

Alex Post - State Farm Agent in San Antonio, TX is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support policyholders. You will coordinate with the agency team and assist with policy changes and claims to help customers efficiently.

This role emphasizes attention to detail, empathy, and the ability to multitask in a fast-paced environment, with opportunities for advancement for driven individuals.

Qualifications

• Communication and interpersonal skills are required.
• Attention to detail is essential for accurate record-keeping.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Alex Post - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.