Customer Service Representative - State Farm Agent Team Member

State-Farm-319b4913; Bend (OR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Greg Elder - State Farm Agent in Bend, OR is seeking a Customer Service Representative to support policyholders and the agency team. You will resolve inquiries, assist with policy changes, and help process insurance claims with accuracy and care.

Ideal candidates bring strong communication, attention to detail, and a customer-service mindset. The role offers a fast-paced environment with growth opportunities and a supportive team culture focused on service excellence.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail orientation

Customer service

Job description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2015 after starting my career in advertising sales and later being recruited by State Farm. I grew up on a cattle ranch in Lakeview and graduated from the University of Oregon, experiences that shaped a strong work ethic, adaptability, and appreciation for teamwork. I'm a parent to three daughters, and our family loves skiing - something that carries into our office culture with planned team ski days and shared experiences outside of work. Our team of three operates closely and takes pride in moving fast, working smart, and supporting one another every step of the way.

Community involvement is a big part of who we are. We actively sponsor youth athletic teams and support our local Catholic church and community initiatives. For our team, we offer a Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. Our culture is tight-knit and high-performing - we value speed, accuracy, and accountability, while still having fun together. We're looking for someone with personality, wit, coachability, and the ability to thrive in a fast-paced environment where the team truly has each other's backs.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Greg Elder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.