Customer Service Representative - State Farm Agent Team Member

R.k.-Mehrotra---State-Farm-Agent; Baton Rouge (LA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Retirement Match

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

State Farm Agent in Baton Rouge is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and coordinate with agency teammates to support community members. You will play a key role in ensuring accurate policy information and timely processing of requests.

The role emphasizes customer focus, empathy, and potential for internal growth for driven and sales-minded candidates within the agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Retirement Match
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

Role Description

As a Customer Relations Representative with our Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.