Customer Service Representative - State Farm Agent Team Member

Ericlu; Tucker (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Opportunity to become an agent

Retirement Contribution

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A growing insurance agency in Tucker, Georgia, is seeking a Customer Service representative to enhance customer experiences and support policy inquiries. The ideal candidate is detail-oriented with strong communication skills and a background in customer service. This role offers a competitive salary and opportunities for internal advancement.

Qualifications

• Previous customer service experience preferred.
• Strong attention to detail and ability to multitask.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and able to multitask

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Opportunity to become an agent
• Retirment Contribution
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service representative with Eric Lu Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.