Account Representative - State Farm Agent Team Member

Stephanie Jameson; Dundalk (MD); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

401K

401(k) matching

Paid time off

Training & development

Vision insurance

Dental insurance

Company parties

Uncapped commission/bonus

Flexible hours

Advancement opportunities

Job summary

Stephanie Jameson is seeking an Account Representative - State Farm Agent Team Member in Dundalk, MD to deliver exceptional customer experiences and grow the office. You will act as a liaison between customer needs and agency departments, proactively marketing relevant products and services.

The role emphasizes customer focus, sales-mindedness, and internal growth opportunities within the agency, with a collaborative, team-driven environment.

Qualifications

• Excellent customer service and communication skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Able to learn computer functions and use databases.
• Team-oriented with effective collaboration.
• Licensing required upon hiring.

Responsibilities

• Maintain accurate records of customer interactions.
• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Customer service

Team player

Computer literacy

Education

Licensing not required (upon hiring)

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Company parties


• Dental insurance

ROLE DESCRIPTION:

As a Account Representative - State Farm Agent Team Member with Stephanie Jameson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a great fit! You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates!

Company Culture

At Stephanie Jameson's Agency, Team Members are well taken care of. With frequent team building activities, group trainings, and meetings with fellow agents and their teams. There is potential for growth and mentorship both professionally and personally. Your success matters to us. If you want to be part of a wonderful, positive team atmosphere, you found the right place!

As an Agent Team Member, you will receive...

• 401K


• Hourly Pay plus uncapped commission/bonus


• Paid time off (vacation and personal/sick days)


• Flexible hours


• Growth potential/Opportunity for advancement within the agency


• Networking opportunities with local agents and Team Members

RESPONSIBILITIES:

• Maintain accurate records of customer interactions.


• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• People-oriented.


• Dedicated to customer service


• Able to learn computer functions


• Ability to work in a team environment


• Previous experience in insurance or a related field preferred.


• Licensing required upon hiring.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.