Customer Service Representative - State Farm Agent Team Member

Tedheaton; Austin, Northern (TX, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Flexible schedule

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Ted H Heaton III - State Farm Agent is hiring a Customer Service Representative in Austin, TX. You will handle customer inquiries, assist with policy changes, and help clients with claims in a supportive, community-centered office.

Join a team that values service, advancement opportunities, and a friendly, collaborative culture. Competitive compensation and benefits are provided.

Qualifications

• Clear communication and strong interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Prior customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Austin - TX

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

Our agency has been serving the Austin community since 1978 and has grown to a team of 25. With decades of experience and a large, established team, we’re proud of the environment we’ve built and the long-lasting relationships we’ve developed with the customers and communities we serve.

Community involvement is a big part of who we are. Our team stays active throughout Austin through local events, including UT sporting events and concerts. Twice a year, we also participate in Quotes for Good, partnering with local organizations such as Meals on Wheels and Foster Angels to give back and support causes that make a difference in our community.

We offer health insurance, a 401(k), performance-based bonuses, team outings, and team lunches. Team members also have the opportunity to qualify for a trip based on production, giving our high performers another exciting way to be recognized and rewarded for their results.

Our office has a friendly, social, and team-oriented culture. We genuinely enjoy spending time together, whether it’s office potlucks, Secret Santa, happy hours, team lunches, or other celebrations throughout the year. We’re looking for people who want to contribute to a positive environment, work well with others, and be part of an established team that works hard while still making time to have fun together.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Ted H Heaton III - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $75,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none