Account Associate - State Farm Agent Team Member

Jessinsuresme; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A State Farm Agency in North Austin is seeking an Account Associate to manage customer accounts and provide exceptional service. Ideal candidates will possess strong organizational skills and a background in insurance. Responsibilities include assisting clients with policy changes, handling insurance claims, and coordinating with underwriters. Competitive compensation ranging from $60,000 to $90,000 per year is offered, alongside bonuses and benefits. Join a motivated team focused on community and customer relationships.

Qualifications

• Previous experience in insurance or a related field preferred.
• Attention to detail is critical for managing customer accounts.
• Strong communication skills for customer interactions.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Account Associate - State Farm Agent Team Member

Full Time in North Austin - TX

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

Our agency opened in 2015 and has grown into a strong, motivated team of five. I’ve been with State Farm for 20 years — 10 of those spent as a team member before opening my own office — so I understand firsthand what it takes to succeed and how to create an environment where people can thrive. As a big sports fan, I bring that same competitive energy and team spirit into the office. We work hard, celebrate wins, and support each other through every challenge. Community involvement is also a big focus for us — giving back and staying connected to the people we serve is part of who we are. We love to keep things fun with team dinners, activities like escape rooms, and casual Fridays. Bonuses often tie into team goals or group experiences, and spirit days bring extra energy to the week. We’re looking for someone with sales experience who’s competitive, driven, and ready to embrace the hustle. If you enjoy connecting with people, setting goals, and being rewarded for your results, you’ll fit right in with our hardworking, team‑oriented culture.

Role Description

As Account Associate - State Farm Agent Team Member for Jessica Hernandez - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $60,000.00 - $90,000.00 per year

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