Customer Service Representative - State Farm Agent Team Member

Corinne Hawkins - State Farm Agent; Aurora (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading insurance agency seeks an outgoing 'Agent Team Member' to establish customer relationships and provide exceptional service. This role offers growth potential with a salary plus commission. Ideal candidates will have sales experience, excellent communication skills, and a dedication to customer satisfaction.

Benefits

Salary plus commission/bonus

Paid time off

Growth potential within the agency

Qualifications

• Sales experience preferred in various roles.
• Excellent communication skills required.
• Must be self-motivated and detail oriented.

Responsibilities

• Establish relationships and follow up with customers.
• Provide friendly customer service and inform about insurance options.
• Respond to inquiries regarding insurance services.

Skills

Communication

Problem Solving

Customer Service

Sales Experience

Teamwork

Job description

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

• Salary plus commission / bonus
• Paid time off (vacation and personal / sick days)
• Growth potential / Opportunity for advancement within my agency

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)