Customer Service Representative - State Farm Agent Team Member

State Farm; Augusta (ME); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a top-notch insurance agency as a Customer Service Representative, where you will play a pivotal role in delivering exceptional client experiences. You'll manage customer inquiries, assist with policy updates, and help process insurance claims, all while enjoying opportunities for personal and professional growth in a supportive team environment.

Benefits

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Qualifications

• Strong communication and interpersonal skills are necessary.
• Detail-oriented and capable of multitasking.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal Skills

Detail-oriented

Multitasking

Education

Customer Service Experience

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave

ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Matthew Maloney - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.