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Customer Service Representative

Freightos

Oregon City (OR)

Remote

USD 10,000 - 60,000

Full time

2 days ago

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Job summary

Freightos is seeking a Customer Service Representative to manage cartage agents and facilitate customer service. The role involves data management, professional communication, and ensuring operational efficiency in a dynamic freight industry environment. This full-time entry-level position offers a competitive hourly wage and various benefits, including unlimited paid time off and health insurance.

Benefits

Unlimited Paid Time Off

100% Company-paid Health Insurance

401K enrollment eligibility after 90 days

Qualifications

Good typing skills: 45+ wpm typing / 8000kph 10-key.
High proficiency in Microsoft Excel.
Fluent English speaker and writer.

Responsibilities

Manage the portfolio of 7LFreight's cartage agents.
Process/interpret data from rate sheets (tariffs).
Provide customer service via email, phone, and live chat.

Skills

Typing Skills

Communication Skills

Attention to Detail

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

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This range is provided by Freightos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $18.00/hr

Description

About Us

Almost every single thing that you eat, wear, or use (yes, even the screen you're reading this on) is imported. Freight quite literally moves the world. And we're helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners, thousands of freight companies, and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

7LFreight by WebCargo digitizes domestic and international rate management, quoting & booking for over 300 of North America's logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that simplifies the working life of the people who help get the goods we all use wherever they need to go.

About The Role

You'll manage the portfolio of 7LFreight's cartage agents, keeping their data accurate and our customers happy. The role requires a blended skill set like a professional phone and email presence, phenomenal accuracy, and the ability to work in a dynamic environment. Process/ interpret data from rate sheets (tariffs) and enter it into our proprietary system. A big part of this job will be making phone calls to obtain information from our vendors and updating our proprietary system accordingly. Provide Customer Service for our tools via email, phone and live chat.

Requirements

About You

Basic Requirements

Good typing skills and accuracy : 45+ wpm typing / 8000kph 10-key
Excellent phone presence and ability to escalate calls to management
High proficiency in Microsoft Excel
Proficiency in Microsoft Office
Strong attention to detail
Ability to work in an unstructured environment
Strong communication skills--written and verbal
Ability to prioritize and think critically during busy work-flow periods
Comfortable working in a role requiring regular interactions with various employees within the company.

Hold vision of broader company goals, understand, present, and reach business objectives, with an ability to align company and customer strategy.

Methodical, organized and detail-oriented.
Proactiveness, assertiveness and self-confidence, even in stressful situations.
Ability to prioritize tasks in order to reach individual & company goals in a fast-paced environment.
Fluent English speaker and writer.

Preferred Requirements

The ideal candidate has related industry skills (freight, logistics, transportation, supply chain).
Additional languages (Spanish is a big plus!)
High School Diploma or equivalent
Minimum 1-year customer service/ data entry experience
Freight industry experience preferred but not required

Schedule

M-F 8 hours per day. For your first 90 days, you will be working from 8:30 am to 5 pm CST. After your 90-day probationary period, you'll be eligible for a flexible schedule.

Benefits

Pay: $15.00-18.00 per hour DOE . Paid Holidays, Unlimited Paid Time Off, 100% Company-paid Health Insurance, 401K enrollment eligibility after 90 days, and a company match is available after one year of employment.

To apply for the position: first submit your application, then complete both 10 Key and WPM typing tests using the below links :

10 Key Test
WPM Test

After completing both tests, email the screenshots of your results to freightos.CSR@applynow.io. Our hiring manager will review your application, and if it's a match, we'll reach out to set up a chat!

Full-time position

Location: Northwest Arkansas(Remote)

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Transportation, Logistics, Supply Chain and Storage

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