Customer Service Representative - State Farm Agent Team Member

State Farm; Napoleon, Jackson (MI, MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading insurance agency is seeking a Customer Service/Sales Representative to join their dedicated team. The ideal candidate will focus on providing exceptional customer service while generating meaningful client experiences that contribute to agency growth. Ideal candidates should possess strong communication skills and a drive for client satisfaction, with opportunities for advancement within the agency.

Benefits

Hourly pay plus commission/bonuses

Paid time off

SIMPLE retirement plan

Training & development opportunities

Opportunity for advancement

Qualifications

• Dedicated to customer service.
• Excellent communication skills.
• Proactive problem-solver.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Educate customers on insurance options.

Skills

Customer service

Communication

Problem-solving

Computer skills

Job description

Benefits:

• Small Office Atmosphere with Flexibility
• Quarterly Sales Promotions
• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

LOCATION:
Dale Robert - State Farm Insurance Agency
6608 Brooklyn Road, Jackson, MI 49201 (Located in Napoleon)
517-536-8521

ROLE DESCRIPTION: We are looking for an outgoing Customer Service/Sales Representative to add to our team! Our office has a wonderful team environment that is looking for the right candidate to help us grow! We have been in the community for over 25+ years with a dedicated team that has an amazing customer focus.

As a Customer Service/Sales Representative with the Dale Robert-State Farm Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Insurance license is required. *Financial assistance for licensing and all training will be provided. Prior insurance experience is preferred but not required to apply.
RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, problem solving and billing clarifications.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary phone & in-person communication skills to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service.
• Self-driven and motivated.
• Computer and typing skills required.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving, organized, and forward thinking.

BENEFITS:

• Hourly pay plus commission/bonuses
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• SIMPLE retirement plan
• Valuable career-building experience