Customer Service Representative - State Farm Agent Team Member

Zakiyyah Wiley - State Farm Agent; Atco (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Life Insurance

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k)

Job summary

Zakiyyah Wiley - State Farm Agent in Atco, NJ is seeking a Customer Service Representative to enhance client experiences while supporting a growing insurance agency. The ideal candidate will excel in customer service and possess strong communication skills.

Job responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining accurate records. The position offers numerous benefits including competitive salary, flexible schedule, and career advancement opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented and able to multitask

Previous customer service experience

Job description

Benefits

• License reimbursement
• Life Insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

About Our Agency

We opened our agency in 2021 and are proud to be a growing, multicultural team based in Atco, NJ. With English and Spanish spoken in the office, we’re committed to serving our diverse community while building a supportive and inclusive workplace.

We love to have fun as a team—whether we’re grabbing lunch together, hosting a quarterly office potluck, or heading out for a night of axe throwing or bowling. You’ll also find us out in the community at events like Berlin’s annual Fall Fest, where we connect with local families and businesses.

In our office, growth and development are a priority. We offer individual and team-based bonus plans, mentorship opportunities, and leadership development throughout the year. Team members are empowered to become confident lead generators and trusted resources for our customers. If you're looking for a workplace where your effort is recognized, your growth is supported, and your team feels like family, we’d love to meet you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Zakiyyah Wiley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.