Customer Relations Representative - State Farm Agent Team Member

Zakiyyah Wiley - State Farm Agent; Atco (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Life Insurance

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k)

Job summary

Zakiyyah Wiley - State Farm Agent is seeking a Customer Relations Representative to generate exceptional client experiences and enhance career growth. The agency values a supportive team environment and is committed to community service.

Responsibilities include managing customer inquiries, maintaining client records, and supporting customer retention strategies. Ideal candidates will possess strong communication skills and a customer service background.

Opportunities for mentorship and advancement await the right individual in our multicultural team.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Job description

Benefits:

• License reimbursement
• Life Insurance
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

About Our Agency

We opened our agency in 2021 and are proud to be a growing, multicultural team based in Atco, NJ. With English and Spanish spoken in the office, we’re committed to serving our diverse community while building a supportive and inclusive workplace.

We love to have fun as a team—whether we’re grabbing lunch together, hosting a quarterly office potluck, or heading out for a night of axe throwing or bowling. You’ll also find us out in the community at events like Berlin’s annual Fall Fest, where we connect with local families and businesses.

In our office, growth and development are a priority. We offer individual and team-based bonus plans, mentorship opportunities, and leadership development throughout the year. Team members are empowered to become confident lead generators and trusted resources for our customers. If you're looking for a workplace where your effort is recognized, your growth is supported, and your team feels like family, we’d love to meet you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Zakiyyah Wiley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.