Customer Service Representative - State Farm Agent Team Member

Hayden-Pryor---State-Farm-Agent; Ashland (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company parties

Competitive salary

Dental insurance

401(k) matching

Job summary

Hayden Pryor Insurance Agency, Inc. is seeking a Customer Service Representative to join the Ashland, VA team. You’ll help existing customers understand insurance, make policy changes, answer questions, resolve concerns, and identify ways to protect what matters most.

This on-site role offers a supportive, fast-paced environment with opportunities for growth and up to four flexible work-from-home days per month once trained.

Qualifications

• Excellent communication and interpersonal skills.
• A genuine desire to help people and provide outstanding customer service.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Dependable, self-motivated, and willing to take ownership of customer needs.
• Comfortable communicating with customers by phone, text, email, and in person.
• Bilingual in Spanish and English preferred.
• Previous insurance, State Farm, or customer service experience is preferred, but not required for the right candidate.
• Property & Casualty and Life & Health insurance licenses are required for this position. Candidates who are not currently licensed must be willing and able to obtain the required licenses.

Responsibilities

• Provide friendly, professional, and responsive service to existing and prospective customers.
• Answer customer questions regarding policies, billing, coverage, and account information.
• Assist customers with policy changes, updates, and other service needs.
• Proactively follow up with customers and ensure outstanding items are resolved.
• Maintain accurate and thorough documentation of customer interactions.
• Work with State Farm underwriting, claims, billing, and other departments when needed to help resolve customer concerns.
• Review customer accounts and identify additional needs or opportunities to better protect the customer.
• Build strong relationships and create an exceptional customer experience with every interaction.
• Collaborate with other agency team members to ensure customers receive timely and consistent service.
• Ask for referrals and help contribute to the continued growth of the agency.

Skills

Communication skills

Bilingual Spanish/English

Attention to detail

Organizational skills

Customer service mindset

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Competitive salary
• Dental insurance
• 401(k) matching

Customer Service Representative – State Farm Agent Team Member

ROLE DESCRIPTION

Are you someone who genuinely enjoys helping people, solving problems, and building relationships? Hayden Pryor Insurance Agency, Inc. is looking for a dependable, positive, and customer-focused team member to join our Customer Service Team in Ashland, VA.

Our service team plays an important role in taking care of our existing customers. You'll help customers understand their insurance, make policy changes, answer questions, resolve concerns, and identify additional ways we can help protect what matters most to them.

We're a fun, supportive, and fast-paced team that works hard, takes care of our customers, and enjoys working together. We are looking for someone who wants more than just a job—we want someone interested in becoming an important part of our team and growing with our agency.

This is primarily an on-site position in our Ashland (MOA) office. Once fully trained and established in the role, team members are eligible for up to four flexible work-from-home days per month.

Bilingual Spanish/English candidates are strongly preferred.

RESPONSIBILITIES

• Provide friendly, professional, and responsive service to existing and prospective customers.
• Answer customer questions regarding policies, billing, coverage, and account information.
• Assist customers with policy changes, updates, and other service needs.
• Proactively follow up with customers and ensure outstanding items are resolved.
• Maintain accurate and thorough documentation of customer interactions.
• Work with State Farm underwriting, claims, billing, and other departments when needed to help resolve customer concerns.
• Review customer accounts and identify additional needs or opportunities to better protect the customer.
• Build strong relationships and create an exceptional customer experience with every interaction.
• Collaborate with other agency team members to ensure customers receive timely and consistent service.
• Ask for referrals and help contribute to the continued growth of the agency.

QUALIFICATIONS

• Excellent communication and interpersonal skills.
• A genuine desire to help people and provide outstanding customer service.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Dependable, self-motivated, and willing to take ownership of customer needs.
• Comfortable communicating with customers by phone, text, email, and in person.
• Bilingual in Spanish and English preferred.
• Previous insurance, State Farm, or customer service experience is preferred, but not required for the right candidate.
• Property & Casualty and Life & Health insurance licenses are required for this position. Candidates who are not currently licensed must be willing and able to obtain the required licenses.

WHAT WE'RE LOOKING FOR

The ideal person is someone who takes pride in doing things the right way and doesn't simply complete the task in front of them. We want someone who will take the time to understand the customer's situation, anticipate additional needs, and look for opportunities to provide an even better experience.

If you're personable, dependable, organized, enjoy helping people, and want to be part of a team where your contribution matters, we'd love to hear from you.