Customer Service Representative - State Farm Agent Team Member

Susan Smith - State Farm Agent; Alma (MI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Susan Smith - State Farm Agent in Alma, Michigan, is seeking a Customer Service Representative to join their team. The role focuses on delivering exceptional customer experiences and includes responsibilities such as answering inquiries, assisting with policy changes, and processing claims.

The ideal candidate will possess strong communication skills and a detail-oriented mindset. The position offers a competitive salary, benefits like health and dental insurance, and opportunities for professional advancement.

Qualifications

• Strong communication skills to interact effectively with customers.
• Ability to manage details and multitask in a dynamic environment.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitask

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Susan Smith – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.