Customer Service Representative - State Farm Agent Team Member

Reyna Immerfall - State Farm Agent; Ankeny (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Reyna Immerfall - State Farm Agent in Ankeny is seeking a dedicated Customer Service Representative to join a close-knit team focused on delivering exceptional service. You will engage with clients, help explain policy options, and support the agency's growth through thoughtful, customer-first interactions.

The role emphasizes strong communication, reliability, and a willingness to learn, with opportunities for advancement, a flexible schedule, and a supportive team culture that values work-life

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2020 and is a close-knit team of three focused on building strong relationships and delivering meaningful service to our customers. Before becoming a State Farm agent, I spent 13 years working in State Farm corporate, which gave me a strong foundation in the business and a customer-first mindset.

I’m a proud parent of two high schoolers, and family plays a big role in both my personal life and how I run the office. We stay very active in the community through involvement with the Chamber, local Uptown events like movie nights, and organizations such as the Animal Rescue League. Giving back and staying connected locally is something we truly value.

For our team, we offer life insurance, short-term disability, a Simple IRA, licensing paid up front, and a strong focus on work-life balance.

Our office culture is family-oriented and built around what we call “heart, head, and humor.” We’re passionate about getting to know our customers and helping protect what matters most to them. We’re looking for someone who is outgoing, people-focused, and a true team player—someone who enjoys meeting new people, is always learning, and wants to grow as part of a supportive and fun team.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Reyna Immerfall - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.