Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Alabama; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading insurance agency is seeking Customer Service Representatives to provide exceptional customer experiences. This role involves engaging with clients through various platforms while having a strong focus on satisfaction and teamwork. Competitive salary and comprehensive benefits are offered in a fun, energetic environment that promotes growth.

Benefits

Competitive base salary with performance-based incentives

Comprehensive benefits package, including health insurance and retirement plans

Opportunities for professional development and career advancement

Fun and inclusive work environment with team-building events

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.

Skills

Communication skills

Tech-savviness

Customer-oriented

Adaptability

Education

High school diploma or equivalent

College degree

Tools

Digital communication tools

Social media platforms

Job description

Responsive recruiter

Benefits

• Bonus based on performance

Company Overview: Scott Cantrell, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as a Customer Service Representative. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description: As a Customer Service Representative, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include:

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Perks for Customer Service Representative

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• Fun and inclusive work environment with team-building events.
• Emphasis on work-life balance.

Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you!

www.insuredbyscott.com

Scott Cantrell State Farm Agency is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation: $30,000.00 - $50,000.00 per year

Do you want to work with someone who will help you achieve YOUR goals?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Come work with an energetic, fun team at Scott Cantrell - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial needs, including Auto, Home, Life, Business, and Renters Insurance.
• Our office is located in Gardendale.

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.