Customer Service Representative - St. Paul

Farmers Union Agency; Saint Paul (MN); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability (LTD)

401(k) with employer match

Bonus based on performance

Paid time off

Job summary

Farmers Union Agency in Saint Paul is hiring a Customer Service Representative to support clients with auto, home, and other insurance needs. The role offers a mix of in-office collaboration and remote flexibility after training and requires strong customer service skills.

Prior insurance experience is preferred but not required; candidates should be detail-focused, able to learn quickly, and capable of asking questions to assist clients. A licensed agent is involved in growth activities.

Qualifications

• Experience in customer service or call center environments.
• Strong communication and organizational skills.
• Willing to obtain Property & Casualty license within 60 days.

Responsibilities

• Assist clients with auto, home, commercial, and farm P&C questions.
• Make policy changes, process renewals, and handle cancellations.
• Explain coverage and billing clearly to clients.
• Issue IDs, certificates of insurance, and other requests.
• Work with carriers to resolve client needs.
• Keep client information accurate and up to date.
• Refer clients to licensed producers for additional coverages.
• Deliver excellent service by phone and email.
• Support Licensed Agent/Producer in growing the business.

Skills

Customer service

Communication

Organization

Detail-oriented

Learning new systems

Education

Property & Casualty license

Job description

We’re hiring for a Customer Service Representative in St. Paul to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience is preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.

Responsibilities

• Assist clients with auto, home, commercial, and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.

Qualifications

• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.

Compensation

Compensation ranges from $45,000 to $75,000, based on experience and performance

What We Offer

• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations