Customer Service Representative - Moorhead

Farmers Union Agency; Moorhead (MN); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

LTD insurance

401(k) with employer match

Bonus based on performance

Paid time off and holidays

Collaborative work environment

Growth opportunities

Job summary

Farmers Union Agency in Moorhead is seeking a Customer Service Representative to support clients with auto, home, and other insurance needs. The role offers a mix of in-office collaboration and remote flexibility after training, with preference for insurance experience though not required.

You will deliver friendly service by phone and email, explain coverage and policy documents, process changes and renewals, and issue ID cards and policy requests while supporting growth with licensed

Qualifications

• Proven customer service experience in retail, call center, or related fields.
• Strong verbal and written communication abilities.
• Comfort with computers and learning new systems quickly.
• Ability to manage multiple tasks with attention to detail.
• Active Property & Casualty license or ability to obtain within 60 days.

Responsibilities

• Assist clients with auto, home, commercial, and farm P&C questions.
• Make policy changes, process renewals, and handle cancellations.
• Explain coverage and billing clearly to clients.
• Issue ID cards, certificates of insurance, and other policy requests
• Work with carriers to resolve client needs
• Keep client information accurate and up to date
• Identify opportunities to offer additional coverage and refer to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in growing the business

Skills

Customer service experience

Communication skills

Computer literacy

Detail oriented

Licensing: P&C within 60 days

Job description

We’re hiring for a Customer Service Representative in Moorhead to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.

Responsibilities

• Assist clients with auto, home, commercial, and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.

Qualifications

• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.

Compensation

Compensation ranges from $45,000 to $75,000, based on experience and performance

What We Offer

• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations