Call Center Representative ( Inbound )

Slade Glass Co; Colorado Springs (CO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Supportive family environment

Opportunity for career growth

Job summary

A family-owned glass installation company is seeking a dedicated Customer Service Representative to support daily operations and enhance client satisfaction. This role includes assisting customers through various communication channels, managing orders, and ensuring effective team coordination. The ideal candidate will possess excellent communication skills and a background in customer service. Join a company that values integrity, respect, and teamwork while growing your career in a supportive environment.

Qualifications

• Experience in customer service or a related administrative role preferred.
• Ability to stay calm under pressure while managing tasks.
• Self-starter with a positive, team-oriented attitude.

Responsibilities

• Assist customers with appointments and inquiries via phone, email, and in-person.
• Track and manage orders ensuring timely delivery.
• Enter customer information and order details accurately.

Skills

Proficiency in Microsoft Office

Strong organizational skills

Excellent written and oral communication

Ability to multitask and prioritize

Education

High school diploma or equivalent

Associate's degree or higher

Job description

About the job Call Center Representative ( Inbound )

AtSlade Glass Co., we believe in creating a lasting impact through superior craftsmanship and an unwavering commitment to customer satisfaction. We're a family-owned business proudly serving Northern Colorado since 1961, specializing in residential and commercial glass installation, repair, and replacement. Our team is looking for a dedicated and dynamicCustomer Service Representativeto help us continue providing exceptional service to our clients. If you're looking for an opportunity to grow in a fast-paced, professional, and rewarding environment, we want to hear from you!

TheCustomer Service Representativeplays a key role in supporting our daily operations while ensuring our customers receive top-notch service from the first point of contact. If you thrive in a customer-focused, fast-paced environment and enjoy taking on new challenges, this role is perfect for you.

Key Responsibilities:

• Assist all customers, answer phones, distribute mail, and manage office supplies.
• Assist customers with scheduling appointments, ordering products, order pick-ups, cash outs, and general inquiries via phone, email, and in-person.
• Learn the glass industry and assist with inside sales, helping customers find the right products and services.
• Support team communication by relaying relevant customer and job-related information to the appropriate departments.
• Track and manage orders, ensuring timely delivery and accurate information is communicated to customers.
• Maintain accurate records of customer communications, order details, and relevant documentation.
• Coordinate with the installation and repair teams to schedule appointments, ensuring the timely and efficient completion of projects.
• Enter customer information and order details into the company's database with attention to detail and accuracy.
• Act as the point of contact for any customer service issues, working to resolve problems and ensure customer satisfaction.

Qualifications:

• Proficiency in Microsoft Office, Google Workspace, and general computer software.
• Strong organizational and critical thinking skills with the ability to stay calm under pressure.
• Excellent written and oral communication skills; ability to engage with employees at all levels.
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Self-starter with a positive, team-oriented attitude.
• Experience in customer service or a related administrative role preferred.
• A High school diploma or equivalent required; an associate's degree or higher is a plus.

Why Work at Slade Glass Co.?

We don't just install glass, we build long-lasting relationships with our customers and employees. Our core values of Integrity, Respect, Loyalty, and Professionalism guide everything we do. If you're ready to make an impact, be part of a supportive family environment, and grow your career with a respected company, apply today!

Slade Glass Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.