Customer Service Representative (Spanish Bilingual)

Jobicy; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

HMO

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Career growth opportunities

Job summary

Snapscale is seeking a skilled Spanish bilingual Customer Service Representative to support US-based clinics in a fully remote capacity. You will be the primary contact for patients, assisting with enrollment, appointments, and documentation while upholding patient privacy and quality service.

Ideal candidates have at least 6 months of Spanish bilingual BPO experience, healthcare background is a plus, and a willingness to learn EMR/EHR systems and insurance verification processes for US clinics

Qualifications

• Fluent in Spanish and English (written and spoken).
• Minimum 6 months BPO experience in a Spanish bilingual account.
• Healthcare account experience is a plus.
• Comfortable supporting US clinics and physicians.
• Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling.
• Demonstrates strong empathy and interpersonal skills when handling patient interactions.
• Highly organized, detail-oriented, and reliable.

Responsibilities

• Verify insurance (preferred but not required).
• Handle new patient enrollment and intake processes.
• Answer incoming calls and assist patients with inquiries.
• Schedule and reschedule patient appointments efficiently.
• Respond to patient emails and text messages in a timely manner.
• Manage and update patient records using EMR systems.
• Ensure accurate documentation and maintain patient confidentiality.

Skills

Spanish-English bilingual

Empathy/interpersonal skills

Tools

EMR/EHR systems

Job description

Overview

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

Responsibilities

• Perform insurance verification (preferred but not required)
• Handle new patient enrollment and intake processes
• Answer incoming calls and assist patients with inquiries
• Schedule and reschedule patient appointments efficiently
• Respond to patient emails and text messages in a timely manner
• Manage and update patient records using EMR systems
• Ensure accurate documentation and maintain patient confidentiality

Perks

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Opportunities for career growth and development

Requirements

• Proficient in both written and spoken Spanish and English
• Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
• Comfortable supporting US based clinics and physicians
• Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
• Demonstrates strong empathy and interpersonal skills when handling patient interactions
• Highly organized, detail-oriented, and reliable.
• Must have a stable internet connection and a quiet remote work environment