Customer Service Representative - Scheduling

Lincare Holdings; Clearwater (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Lincare Holdings in Clearwater, FL seeks a Customer Service Representative to act as the liaison between Respiratory Therapists and patients. You will schedule appointments, handle reminders, and coordinate with the Respiratory Therapist on changes.

The role requires strong communication, multitasking, and data entry using company software, with a focus on patient care and efficient scheduling.

Qualifications

• High school diploma or GED; related experience and/or training may substitute.
• Clerical or administrative experience a plus.
• Knowledge of health care terminology helpful.
• Basic computer program knowledge.

Responsibilities

• Actively participates in the training of all Customer Service personnel, including new hires
• Answer phone calls and emails
• Make outbound phone calls to schedule patients' appointments; reminder calls included
• Coordinate with Respiratory Therapist about schedules, patients, and changes
• Resolve scheduling conflicts as they occur
• Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
• Strong communication with patients and internal staff
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work independently and as part of a team
• Time-management and organizational skills to manage multiple expectations in a fast-paced environment
• Exceptional interpersonal and active-listening skills; prioritize issues accordingly
• Knowledge of scheduling and basic computer skills are preferred
• Must be local to Clearwater FL home office

Skills

Strong communication

Phone etiquette

Time management

Organizational skills

Interpersonal skills

Active listening

Scheduling knowledge

Education

High school diploma or GED

Job description

This employee serves as a contact between Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Answer phone calls and emails
• Make outbound phone calls to schedule patients' appointments
  • this includes making reminder appointment calls
• Coordinate with Respiratory Therapist about schedules, patients, and any changes
• Resolve scheduling conflicts as they occur
• Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

• Strong communication skills
• Manage both inbound and outbound phone calls positively and professionally
  • This will include communicating with both patients and internal staff
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
• Knowledge of scheduling and basic computer skills are preferred
• Must be local to Clearwater FL home office

Education and Experience:

• High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
• Clerical or administrative experience a plus
• Knowledge of health care terminology helpful
• Basic computer program knowledge

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