Customer Service Representative - Scheduler

Calm Water and Bath; Cherry Hill Township (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Mentor/apprentice program

Job summary

Calm Water & Bath in Cherry Hill Township, NJ is seeking a full-time Customer Service Representative - Scheduler. You will connect with homeowners daily, manage a high-volume outreach, and schedule in-home consultations within 72 hours.

The schedule is Monday–Thursday 3pm–8pm, Friday 3pm–6pm, Saturday–Sunday 10am–4pm. Expect KPIs of 250 dials per day and at least 4 appointments daily, with a friendly, professional customer experience and opportunities for growth.

Qualifications

• Enthusiastic and confident in engaging homeowners
• Capable of building trust at first contact and guiding sales process

Responsibilities

• Dial with homeowners daily and schedule in-home consultations within 72 hours
• Meet KPIs: 250 dials per day and at least 4 appointments daily
• Provide a friendly and professional customer experience

Skills

Enthusiastic

Engage homeowners

Job description

If you're ready to bring energy, drive, and purpose into your workday, Calm Water & Bath in Cherry Hill Township, NJ, is actively seeking a full-time Customer Service Representative - Scheduler to join our growing team. This role offers earnings ranging from $40,000 to $70,000 per year, including bonuses that reward your results. We also offer paid time off, growth opportunities, and a mentor/apprentice program. Don't wait to build a career you're proud of-this is your opportunity to step into a role that delivers both challenge and reward.

THE INS AND OUTS OF BECOMING OUR CUSTOMER SERVICE REPRESENTATIVE - SCHEDULER

THE SCHEDULE:

• Monday through Thursday: 3 pm - 8 pm
• Friday: 3 pm - 6 pm
• Saturday/Sunday 10 am - 4 pm

YOUR ROLE:

You connect with homeowners daily, confidently managing a high volume of outreach while building positive interactions that reflect the company's professionalism. You dial consistently, navigate conversations with ease, and schedule in-home consultations within a 72-hour timeframe. You stay focused on hitting key performance goals, including completing 250 dials per day and securing at least 4 appointments daily, all while delivering a friendly and engaging customer experience.

OUR REQUIREMENTS:

• Enthusiastic
• Ability to confidently engage with homeowners as the first point of contact, building trust and setting the stage for a successful sales experience

JOIN OUR TEAM!

Calm Water & Bath is guided by a fundamental principle: meaningful work flourishes in a space characterized by tranquility, clarity, and authentic support. Our team extends beyond just remodelers-we are collaborators committed to enhancing comfort and enriching daily experiences. We value mentorship, encourage open dialogue, and foster a culture focused on continuous improvement. Your personal and professional development is a priority here. By joining us, you become part of a team dedicated to purposeful work within a culture rooted in trust and respect.