Customer Service Representative (Sales)

Tap Growth ai; Omaha (NE); On-site; USD 38,000 - 54,000; Full time

Job summary

Tap Growth ai in Omaha, Nebraska is hiring a Customer Service Representative (Sales) to support energy program contracts, retain customers, and resolve concerns. You will educate customers to help them make informed energy decisions and drive retention across every interaction.

The role requires at least six months of call center experience, a high school diploma, and strong communication skills. You will work with a CRM system, handle renewals, negotiate terms, and respond promptly—often within

Qualifications

• Minimum six months of call center customer service experience.
• High school diploma or equivalent required.
• Experience in customer retention or sales.
• Ability to de-escalate customers in emotional states while remaining professional.
• Experience reviewing accounts using a CRM system.
• Excellent verbal and written communication skills.
• Strong probing-question and problem-resolution skills.
• Ability to follow instructions for specific customer-resolution tasks.
• Ability to perform in a high-pressure environment with positive interactions.
• Background in the energy industry preferred.
• Flexibility to work weekends, overnights, holidays, or extra shifts as needed.

Responsibilities

• Deliver a customer-obsessed experience, making customer satisfaction the top priority in every interaction.
• Negotiate with customers to renew contracts and retain business.
• Continuously improving customer relations and retention through effective problem-solving and pricing options.
• Convert an assigned percentage of calls into sales and enrollments into plan changes.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Explain procedures, answer questions, and provide accurate information to customers.
• Resolve customer issues the same day, and no later than within 24 hours.
• Listen carefully to fully understand each customer's question or concern.
• Follow through on commitments and deliver on what you say you will do.
• Show empathy and respect in every customer interaction.
• Educate customers so they can make informed decisions about their energy.

Skills

CRM experience

Communication skills

Problem solving

Call center

Sales aptitude

Education

High school diploma or equivalent

Tools

CRM software

Job description

We're Hiring: Customer Service Representative (Sales)!

Position Summary

The Customer Care Representative is a customer-obsessed professional who supports the Program by retaining and renewing customer contracts, resolving concerns, and educating customers so they can make informed decisions about their energy. This role plays a direct part in driving customer retention and satisfaction through every interaction.

Key Responsibilities

• Deliver a customer-obsessed experience, making customer satisfaction the top priority in every interaction.
• Negotiate with customers to renew contracts and retain business.
• Continuously improving customer relations and retention through effective problem-solving and pricing options.
• Convert an assigned percentage of calls into sales and enrollments into plan changes.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Explain procedures, answer questions, and provide accurate information to customers.
• Resolve customer issues the same day, and no later than within 24 hours.
• Listen carefully to fully understand each customer's question or concern.
• Follow through on commitments and deliver on what you say you will do.
• Show empathy and respect in every customer interaction.
• Educate customers so they can make informed decisions about their energy.

Requirements

• Minimum of six (6) months of call center customer service experience.
• High school diploma or equivalent required.
• Experience in customer retention or sales.
• Ability to de-escalate customers in an emotional or irate state, remaining calm and professional under pressure.
• Experience reviewing accounts using a Customer Relationship Management (CRM) system.
• Excellent verbal and written communication skills.
• Strong probing-question and problem-resolution skills.
• Ability to follow instructions for specific customer-resolution tasks.
• Ability to perform in a high-pressure environment while maintaining a positive customer interaction.
• Intermediate proficiency with PC navigation while delivering excellent customer service.
• Ability to read, write, speak, and understand English at a business level.
• Background in the energy industry preferred.
• Flexibility to work a variety of shifts, including weekends, overnights, holidays, or extra shifts as needed to meet business demands.