Retail Sales & Customer Service Representative

UES Careers; Cleveland (OH); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Career development

Local, in-person work

Team-oriented environment

Job summary

Universal Energy Solutions is hiring a Retail Sales & Customer Service Representative to meet face-to-face with customers at partner retail locations. You will explain energy options, review programs, and help customers choose plans that fit their needs in a friendly, professional environment.

The role emphasizes strong communication, dependability, and a customer-focused attitude, with paid training and opportunities for advancement. Local, in-person work with no overnight travel is normal.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Experience in retail or customer service is preferred but not required.
• Able to start conversations and explain options clearly.

Responsibilities

• Engage with customers and answer questions about energy options.
• Review electricity, natural gas, and other energy programs.
• Explain plan options in a clear, helpful way.
• Help customers select solutions that fit their needs.
• Provide a positive, professional customer experience.
• Stay knowledgeable about current programs and promotions.

Skills

Communication Skills

Customer Service

Face-to-face Selling

Education

High school diploma or equivalent

Job description

Turn Your People Skills Into a Career

If you enjoy working with people, answering questions, and helping customers make informed decisions, this could be a great next step.

Universal Energy Solutions is hiring a Retail Sales & Customer Service Representative to meet face-to-face with customers at our partner retail locations. We work with several well-known big-box retailers throughout the local area, helping customers understand the energy options available for their homes.

Previous energy experience isn't required. We're looking for friendly, motivated people who communicate well and enjoy helping others.

What You’ll Do

You’ll work directly with customers in a retail environment to:

• Engage with customers and answer questions about their home energy options
• Review available electricity, natural gas, and other energy programs
• Explain plan options in a clear, helpful way
• Help customers select solutions that fit their needs
• Provide a positive, professional customer experience
• Stay knowledgeable about current programs and promotions

Is This a Good Fit for You?

This opportunity can be a great fit for people coming from retail, customer service, restaurants, hospitality, or other customer-facing roles who want to turn their people skills into a rewarding career.

We're especially interested in candidates who are outgoing, dependable, coachable, and comfortable starting conversations with new people.

Compensation

Hourly Pay + Commission

• Guaranteed hourly pay
• Commission opportunities based on performance
• Typical on-target earnings (OTE): $55,000–$65,000 annually
• Additional earning potential for strong performers

About Universal Energy Solutions

Universal Energy Solutions helps homeowners explore competitive energy options available in their local markets. Through partnerships with leading retailers and energy providers, our team makes it easier for customers to understand their options and make informed decisions about their home energy service.

• Strong communication and interpersonal skills
• Comfortable working face-to-face with customers
• Positive, professional attitude
• Ability to work effectively in a retail environment
• High school diploma or equivalent
• Previous retail, customer service, hospitality, or sales experience is preferred, but not required

• Paid training and ongoing career development
• Advancement opportunities based on performance
• Local work with no overnight travel
• Supportive, team-oriented work environment