Customer Service Advisor

Placements24; United States; Remote; USD 7,600 - 10,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible working hours

Skill development opportunities

Welcoming workplace in Welkom

Paid time off accrual

Job summary

Placements24 is seeking a Customer Service Advisor for a part-time role in Welkom. You will handle inquiries, assist with orders, and provide friendly support to customers, representing the brand with professionalism.

The position offers flexible hours, an opportunity to develop customer relations skills, and a welcoming workplace environment in the Free State. Prior customer-facing experience is preferred, with strong communication and data entry abilities.

Qualifications

• Customer-facing experience is preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and data entry skills.

Responsibilities

• Handle inbound customer calls and emails, addressing questions and concerns.
• Provide accurate information about products, services, and policies.
• Assist customers with order placement, returns, and account inquiries.
• Escalate unresolved issues to senior team members or relevant departments.
• Maintain clear and concise records of all customer interactions.
• Contribute to team efforts by sharing insights and supporting colleagues.

Skills

Customer-facing experience

Interpersonal skills

Calm under pressure

Data entry

Education

High school diploma

Job description

About the Role

Our client is searching for an engaging and reliable Customer Service Advisor to join their team in Welkom . This position focuses on providing excellent customer interactions, resolving inquiries, and ensuring client satisfaction. You will play a key role in representing the company's brand and values, contributing to a positive customer experience. The role offers a flexible work schedule within a supportive environment, perfect for individuals seeking a part-time role with meaningful customer engagement in the Free State .

Key Responsibilities

• Handle inbound customer calls and emails, addressing questions and concerns.
• Provide accurate information about products, services, and policies.
• Assist customers with order placement, returns, and account inquiries.
• Escalate unresolved issues to senior team members or relevant departments.
• Maintain clear and concise records of all customer interactions.
• Contribute to team efforts by sharing insights and supporting colleagues.

Requirements

• Previous experience in a customer-facing role is preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and data entry skills.
• High school diploma or equivalent qualification.
• Punctual and reliable with a strong work ethic.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible working hours suitable for part-time roles.
• Opportunities to develop skills in customer relations.
• A friendly and encouraging workplace in Welkom.
• Paid time off accrual based on hours worked.