Customer Service Representative

Placements24; Willows (CA); On-site; USD 7,600 - 13,000; Full time

Benefits offered by this job

Competitive wage

Incentives

Health benefits

Training & development

Supportive environment

Recognition program

Job summary

Placements24 is partnering with a friendly Welkom-based company to recruit a Customer Service Representative. The role focuses on handling inquiries, processing requests, and delivering outstanding service in person at the Welkom location.

You will build positive relationships, maintain accurate customer records, and collaborate with teammates to ensure consistent service. A high school diploma and strong communication skills are expected; on-site work with benefits and training offered.

Qualifications

• Previous experience in a customer service role is highly desirable.
• Excellent communication and active listening skills.
• Strong organizational and time management abilities.
• Proficiency in using standard office software and basic computer applications.
• A positive attitude and a passion for delivering outstanding customer experiences.
• High school diploma or equivalent; some college coursework is a plus.

Responsibilities

• Handle customer inquiries and resolve complaints in a professional and timely manner.
• Process orders, forms, applications, and requests accurately and efficiently.
• Provide information about products and services, guiding customers to the best solutions for their needs.
• Maintain customer records by updating account information regularly.
• Collaborate with team members to ensure consistent service delivery and customer satisfaction.
• Follow communication procedures, guidelines, and policies to maintain service quality.

Skills

Customer service

Communication skills

Active listening

Time management

Organizational skills

Office software

Education

High school diploma

Some college coursework

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team at their Welkom branch. This role is dedicated to providing exceptional support and building positive relationships with every customer interaction. You will be the face and voice of the company, handling inquiries, processing requests, and ensuring customer satisfaction. This on-site position is ideal for someone who enjoys direct customer interaction and thrives in a service-oriented environment within the Free State .

Key Responsibilities

• Handle customer inquiries and resolve complaints in a professional and timely manner.
• Process orders, forms, applications, and requests accurately and efficiently.
• Provide information about products and services, guiding customers to the best solutions for their needs.
• Maintain customer records by updating account information regularly.
• Collaborate with team members to ensure consistent service delivery and customer satisfaction.
• Follow communication procedures, guidelines, and policies to maintain service quality.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent communication and active listening skills.
• Strong organizational and time management abilities.
• Proficiency in using standard office software and basic computer applications.
• A positive attitude and a passion for delivering outstanding customer experiences.
• High school diploma or equivalent; some college coursework is a plus.

Benefits

• Competitive hourly wage and potential for performance incentives.
• Health and wellness benefits package.
• Paid training and ongoing professional development.
• A stable and supportive work environment in Welkom .
• Employee recognition programs.